Privacy Policy

Effective Date: December 2024

At WANAHA, we strive to ensure that your shopping experience is smooth, and your orders are delivered promptly. This Shipping Policy outlines the terms and conditions for shipping your orders from WANAHA Clothing.

Domestic Shipping (Within Pakistan)

  • Shipping Time: We aim to process and dispatch orders within 3-5 business days of order placement. Delivery times typically range from 5-7 business days depending on your location.
  • Shipping Charges: A flat rate shipping fee is applied to all domestic orders unless otherwise specified during promotions or special offers.
  • Order Tracking: Once your order has been dispatched, you will receive a tracking number via email or SMS, allowing you to monitor your shipment.
  • Cash on Delivery (COD): We offer COD services for orders within Pakistan up to PKR30,000. Orders above this amount will require advance payment.

International Shipping

  • Shipping Time: International orders are typically processed within 5-7 business days. Delivery times vary depending on the destination, ranging from 7-21 business days.
  • Shipping Charges: Shipping fees for international orders are calculated at checkout based on the destination and the weight of the package.
  • Customs and Duties: Please note that international orders may be subject to customs duties and taxes imposed by the destination country. The customer is responsible for these charges. We recommend checking with your local customs office for more information.
  • Order Tracking: A tracking number will be provided once your order has been shipped, allowing you to track your package’s journey to its destination.

Order Processing

  • Order Confirmation: Upon placing an order, you will receive an order confirmation via email. Please review this confirmation to ensure all details are correct. If any adjustments are needed, please contact our customer service team immediately.
  • Order Changes or Cancellations: You may cancel or make changes to your order before it has been processed. Once an order is processed or dispatched, it cannot be changed or canceled.

Undeliverable Packages

  • If a package is returned to us due to an incorrect address, non-availability, or refusal to accept delivery, we will contact you to arrange re-shipment. Additional shipping charges may apply.

Delays

  • While we strive to ensure timely deliveries, certain factors such as holidays, weather conditions, or unforeseen circumstances may cause delays. WANAHA is not liable for any delays caused by the shipping carrier or external factors beyond our control.

Lost or Damaged Packages

  • If your package is lost or damaged during transit, please contact our customer service team immediately. We will work with the carrier to resolve the issue and ensure your order is delivered or replaced.

Contact Information

For any shipping-related inquiries or concerns, please contact our customer service team at:

Email: support@wanahaonline.com
Phone: +92-335-0319559

Thank you for shopping with WANAHA! We appreciate your business and are committed to providing you with the best service possible.